A little note before your appointment 

These policies are here to help appointments run smoothly and make sure every client receives the time, attention, and care reserved for them. Please review them before booking.

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Appointments & Availability

Haus of Aurea operates by appointment only. Appointments are scheduled based on treatment-room availability, so preferred dates and times are not guaranteed until your appointment has been confirmed.

Booking & Deposits

A $25 non-refundable deposit is required to reserve your appointment and will be applied toward your remaining balance on the day of your service.

Deposits are currently accepted through Zelle. New clients will receive deposit information after completing the required consent forms.

Appointments are not fully confirmed until the deposit has been received.

Rescheduling

I completely understand that plans can change. If you need to reschedule, please provide at least 48 hours’ notice whenever possible.

Because deposits reserve a specific appointment date and time, they are generally non-transferable. Any exception is considered at my discretion, and a new $25 deposit may be required to secure a new appointment.

More than two consecutive reschedules may result in limited future booking availability.

Cancellations & No-Shows

Cancellations made with less than 48 hours’ notice, as well as missed appointments, will result in the deposit being forfeited.

A new $25 deposit will be required before booking another appointment.

Late Arrivals

A 10-minute grace period is provided.

Because each appointment is scheduled specifically for you, arriving more than 10 minutes late may require the service to be shortened or rescheduled depending on the time remaining.

If there is no longer enough time to safely complete the service, the appointment may be canceled and the deposit forfeited. Repeated late arrivals may affect future booking availability.

Guests & Children

To maintain a peaceful and comfortable environment, and because services are performed in a private treatment setting, guests and children are not permitted during appointments unless they are also receiving a scheduled service.

Service Adjustments

If you notice a minor concern with your lash service within the first 2–3 days, please reach out as soon as possible so I can determine whether a complimentary adjustment is appropriate.

Before Your Lash Appointment

For the best experience and retention, please arrive with clean lashes and avoid mascara or heavy eye makeup.

Contact lenses should be removed before the service. If mascara removal is needed before a lash appointment, an additional fee may apply.

By Booking

By booking with Haus of Aurea, you acknowledge and agree to these policies.

They aren’t meant to make the experience feel restrictive, they simply help protect the time reserved for each client and allow me to provide thoughtful, unrushed care from beginning to end.

Thank you for understanding and respecting the time and space set aside for your appointment.